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Accessibility Statement

Accessibility Statement

Last reviewed and updated:

Our commitment

Online Access is committed to making this website usable by as many people as possible, including people with disabilities. We believe every visitor should be able to find information, contact us, and use our services regardless of ability or the technology they use to browse the web.

Accessibility is treated as an ongoing operational responsibility here, not a one-time project. This statement describes the standard we work to, what we have done, what we know still needs work, and how to reach a human if something on this site does not work for you.

The standard we follow

We are working to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). WCAG 2.1 Level AA is the technical standard referenced by the U.S. Department of Justice, by digital accessibility statutes in a growing number of U.S. states, and by accessibility legislation across Canada. As we redesign and update sections of the site, we are also applying the additional success criteria in WCAG 2.2 Level AA.

Current conformance status: Partially conformant with WCAG 2.1 Level AA.

“Partially conformant” means that most of the site meets the standard, but some content does not yet fully meet it. We are not claiming that every page, document, and embedded element on this site currently satisfies every success criterion. Known gaps are listed below, and we are working through them on a published schedule.

What we do to maintain accessibility

Accessibility requirements are built into our design and development process rather than added at the end.

  • We run automated accessibility scans on a recurring basis and review the results.
  • We perform manual testing that automated tools cannot replicate, including keyboard-only navigation and screen reader testing.
  • We test with assistive technology, including NVDA and JAWS on Windows, VoiceOver on macOS and iOS, and TalkBack on Android.
  • We check color contrast, text resizing to 200 percent, focus visibility, form labeling, heading structure, and alternative text for meaningful images.
  • Our team receives accessibility training, and accessibility is part of our internal review before new pages go live.
  • We review this statement and our conformance status at least once a year, and after any significant redesign.

Accessibility tools available on this site

This site includes a third-party accessibility widget, UserWay, that offers on-page adjustments such as text sizing, contrast changes, link highlighting, and reading aids. The widget is offered as a convenience for visitors who do not have their own assistive technology configured.

We want to be clear about what that tool is and is not. It is a supplement, not a substitute for an accessible website. It does not replace our obligation to build the underlying site correctly, and you should not need to use it in order to use this site.

Our goal is for this website to work properly with the assistive technology you already use, including screen readers, screen magnifiers, speech recognition software, switch access, and browser-native accessibility settings. If the widget itself creates a problem for you, please tell us, because that is a defect we want to fix.

Known limitations

We want you to know about these before you run into them:

Older PDFs and downloadable documents

Some documents published before 2024 are not fully tagged for screen reader use. We are remediating these as they are requested and as we work through the archive.

If you need any document in an accessible format, contact us and we will provide it, at no cost to you, in a format that works for you.

Third-party embedded content

Some pages include content we do not build or control, such as embedded maps, video players, scheduling tools, chat, review feeds, and social media widgets. We do not control the accessibility of that content.

Where a third-party element creates a barrier, we will provide the same information or complete the same transaction for you through another channel, and we will raise the issue with the vendor.

Historical blog posts and case studies

A small number of older images and infographics may have incomplete alternative text or contain text within the image. We are correcting these as we audit older content.

Video captions and transcripts

Newer videos are captioned. Some older video content may lack captions or a transcript. Contact us and we will provide a transcript.

If you encounter something not listed here, we want to hear about it. That is genuinely useful to us.

Feedback, alternate formats, and getting help

If you cannot access any part of this site, if something does not work with your assistive technology, or if you need information from this site in a different format, contact us:

Email:help@pagepilot.com

Phone:(810) 985-6603

Mail:
Online Access
3665 Dove Road
Port Huron, MI 48060

TTY users in the U.S.:Dial 711 to reach Telecommunications Relay Service, then ask for our phone number above.

To help us respond quickly, please include the web address of the page, a description of the problem, and the browser and assistive technology you were using. If you would rather not include those details, contact us anyway and we will work it out with you.

Our response commitment

We acknowledge every accessibility message within 3 business days and provide a substantive response, including a fix or a timeline for a fix, within 10 business days.

If a fix will take longer, we will tell you why and give you the information or service you were trying to get through an alternate channel in the meantime.

Alternate formats

On request, we will provide information from this website in an accessible format or with communication support, at no additional cost, in a timely manner, and in a format that takes your accessibility needs into account.

Available formats include:

  • Accessible electronic documents
  • Large print
  • Plain text
  • Reading the content to you by phone

Escalation

If you are not satisfied with our response, ask to have your concern escalated to our leadership team using the same contact points above. We will respond in writing.

Legal and regulatory framework

Online Access provides digital marketing services to businesses throughout the United States and Canada. We aim to meet or exceed the accessibility requirements that apply anywhere we do business. That includes, without limitation:

United States

  • The Americans with Disabilities Act of 1990 (ADA), including Title II and Title III, and the Department of Justice’s regulations and guidance regarding web content and mobile applications.
  • Section 504 and Section 508 of the Rehabilitation Act of 1973, as amended, where applicable to our work with federally funded or federally regulated organizations.
  • Section 1557 of the Affordable Care Act, where applicable to our work with covered health programs and activities.
  • The Communications and Video Accessibility Act (CVAA), where applicable.
  • The civil rights, public accommodations, human rights, consumer protection, and digital accessibility statutes and regulations of every U.S. state, territory, and municipality in which we operate or in which our clients operate.

These include, among others:

  • The California Unruh Civil Rights Act, California Civil Code section 51, and California AB 434
  • The Colorado Anti-Discrimination Act as amended by HB21-1110
  • The New York State Human Rights Law and the New York City Human Rights Law
  • The Illinois Human Rights Act and the Illinois Information Technology Accessibility Act
  • The Texas Human Resources Code and Texas Government Code Chapter 2054 Subchapter M
  • The Minnesota Human Rights Act and Minnesota IT accessibility standards
  • The Virginia Information Technologies Agency accessibility standards
  • The Maryland Nonvisual Access statute
  • The Massachusetts Public Accommodations Law
  • The Florida Civil Rights Act
  • The Pennsylvania Human Relations Act
  • The Ohio Civil Rights Act
  • The Michigan Persons with Disabilities Civil Rights Act
  • The Washington Law Against Discrimination

Where state or local requirements are stricter than the ADA, we work to the stricter requirement.

Canada

  • The Accessible Canada Act (ACA) and the Accessible Canada Regulations, including their requirements for accessibility plans, feedback processes, and progress reports for federally regulated entities.
  • The Accessibility for Ontarians with Disabilities Act (AODA) and the Integrated Accessibility Standards Regulation, O. Reg. 191/11, including the Information and Communications Standard requirement that public-facing web content conform to WCAG Level AA.
  • The Accessibility for Manitobans Act (AMA) and the Accessible Information and Communications Standard Regulation, which requires WCAG 2.1 Level AA conformance for covered web content.
  • The Accessible British Columbia Act, the Nova Scotia Accessibility Act, the Newfoundland and Labrador Accessibility Act, and comparable accessibility legislation in other provinces and territories as it comes into force.
  • The Quebec Charter of Human Rights and Freedoms, the Act to secure handicapped persons in the exercise of their rights, and Standard SGQRI 008 3.0 on web accessibility, along with the French language requirements of the Charter of the French Language.
  • The Canadian Human Rights Act and provincial and territorial human rights codes.

Nothing in this statement is a waiver of any right or a legal admission, and nothing in it creates a contractual obligation beyond the commitments described above. This statement describes our accessibility practices and our process for resolving barriers.

Third-party sites

This site may link to websites operated by other organizations. We do not control those sites and cannot be responsible for their accessibility. If a linked site creates a barrier for you and you need the information it contains, contact us and we will help you get it.

Assessment approach

Our conformance status is based on a combination of self-evaluation using automated testing tools, internal manual review including keyboard and screen reader testing, and periodic external evaluation.

We are happy to provide a summary of our most recent accessibility evaluation on request.