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I just want to say everyone is so nice and friendly and amazing and smart! What usually is an unpleasant disaster was made almost fun because of everyone's awesome attitudes. First contact Amy was so friendly and helpful and has marvelous sense of humor, then Paul Pierson's most pleasant efficiency calmed anxiety regarding the mess we found; AND he installed the new pump lickety-split, no time at all! And Paul-in-the office was super nice today too. And I know he's not yours but Ricardo was very nice too! I hope your employer treasures you all - you rate superb on everything! God Bless You All